Shipping policy

1. Processing Time:

  • All orders will be processed within same or next business day after payment confirmation. Business days exclude weekends and public holidays.

2. Shipping Methods:

  • We offer reliable and secure shipping options for our customers.
  • We partner with trusted carriers to provide standard and express shipping options for deliveries within India. Estimated delivery times will be provided during the checkout process.

3. Shipping Costs:

  • Shipping costs will vary based on the destination, weight, and shipping method selected and order value. Customers can view the shipping cost during the checkout process before finalising the order.

 4. Order Tracking:

  • For all orders, a tracking number will be provided via email or message once the package is shipped. Customers can use this tracking number to monitor the status and estimated delivery date of their order. 

5. Address Accuracy:

  • Customers are responsible for providing accurate shipping information during the checkout process. Please double-check the shipping address before submitting the order. We are not responsible for packages delivered to the wrong address due to incorrect information provided by the customer.

 6. Delivery Timeframe:

  • The estimated delivery time is calculated based on the shipping method and the destination. Our standard delivery time is 7-14 business days from the date of dispatch. While Team KoSha strives to deliver packages within the provided timeframe, please note that unexpected delays due to customs clearance, weather conditions, or other unforeseen circumstances may occur.

 7. Lost or Stolen Packages:

  • In the rare event that a package is lost or stolen, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and assist you in receiving your order.

 8. Order Status Updates:

  • Customers will receive email notifications for order confirmation, shipment tracking, and delivery status updates. Please ensure that the email address provided during checkout is accurate to receive these notifications.

 9. Shipping Support:

  • For any questions or concerns regarding shipping, delivery, or tracking, please don't hesitate to contact our customer support team. We are here to assist you and ensure a smooth shopping experience.

 

Please note that this shipping policy is subject to change, and any updates will be communicated to our customers accordingly.

If you have any questions or concerns about our shipping policy, please reach out to our customer service team at [hello@shopkosha.in] or text us at [+919820583933].